The Unique Needs for MSPs 

The MSP industry has unique needs when handling external and internal documentation and information management. The traditional approach is to store everything in a single portal integrating all systems and syncing in as much data as possible into the documentation platform.  

De-Clutter your Unnecessary Data 

While having all your data in a single dashboard can be helpful, it has its major drawbacks that can cause inefficiencies. It can be convenient to have everything sync in to a single platform, but doing so can cause an abundance of unnecessary data. With this cluttered data being in the system, it can easily drown out the important information that your technicians need to support your clients. This increases time spent on looking for data rather than resolving the clients’ technical issues.  

How SyncMonkey can Simplify the Process?  

Pre-defined fields; SyncMonkey out of the box comes with pre-defined fields and categories to store your client data, taking an approach of stripping away anything that is deemed non-essential and built a platform that’s easy to maintain, navigate, and work within.  

Type of data Stored; The traditional approach of storing information as individual items linked together can be cumbersome, for example, storing client workstations. While having this information can be convenient, it creates clutter within the documentation system. SyncMonkey is designed to store essential devices and IT assets, reducing your documentation to only the essential information.  

Easy to navigate UI; During SyncMonkey’s development, there was an emphasis on creating a UI that makes it easy to understand how the data is structured. Having a user-friendly UI is a major factor in end-user adoption and usability ratings as it decreases deficiencies in the day-to-day operations.  

So, what are the Solutions? 

First option is developing an internal wiki, which is time consuming to maintain and control. The MSP industry is fast-paced, so why take time out the day to manage your documentation practices, when MSPs should be purely focused on servicing their clients.  

The second option is using a software tool, but many options are overpriced and overcomplicated.  This is where SyncMonkey looks to fill in the gap, by providing a cost-effective and intuitive platform that simplifies any MSP operation.  

If you need a hand in spring cleaning this year, check SyncMonkey out: